Frequently Asked Questions
Everything you need to know about shopping with Vixen Brand.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I find my correct size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our signature 'Vixen Fit' is designed to be body-contouring.
Do you offer international shipping?
Yes, Vixen Brand ships worldwide. Duties and taxes are calculated at checkout for most countries to ensure a smooth delivery process without hidden fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Vixen garments?
To maintain the quality of our premium fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner seam label of every piece.